Terms and Conditions for Coneyhall Storage Services
These Terms and Conditions set out the basis on which storage services are provided by Coneyhall Storage to customers in the UK. By making a booking, paying a deposit or fee, or using any storage unit or related service, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. These terms are intended to be clear, fair, and practical, while protecting both the customer and the service provider.
In these conditions, references to “we”, “us”, and “our” mean Coneyhall Storage, and references to “you” and “your” mean the customer or account holder. The storage contract applies to the use of self storage units, access to stored goods, and any optional services we may offer from time to time. Nothing in these terms affects your statutory rights as a consumer under UK law.
We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. Any revised version will apply from the date stated in it, and continued use of the storage service will be treated as acceptance of the updated terms. If you do not agree with an update, you should stop using the service and arrange collection of your goods in accordance with these terms.
1. Booking Process and Contract Formation
A booking with Coneyhall Storage is made when you complete the relevant reservation steps, provide the required details, and receive confirmation from us. We may ask for your name, address, contact details, identification, emergency contact information, and details of the goods you intend to store. We may also require proof of identity and address before allowing access to a unit, in line with security and anti-fraud procedures.
The booking process may involve choosing a unit size, agreeing a start date, reviewing the applicable charges, and confirming that your goods are suitable for storage. A booking is not guaranteed until confirmed by us. We reserve the right to refuse a booking where we reasonably believe the proposed use would breach these terms, create a safety risk, or conflict with legal or operational requirements.
Once your booking has been accepted, a storage agreement will be formed between you and Coneyhall Storage. The agreement covers the specific unit or space allocated to you, together with any agreed access arrangements and service charges. You must ensure all information provided during the booking process is complete and accurate. If any information changes, including your name, address, vehicle registration, or contact details, you must inform us promptly.
2. Payment Terms, Fees, and Late Payment
All charges must be paid in full and on time. Fees may include storage rent, administration fees, deposits, lock charges, cleaning charges, key replacement costs, and any other sums notified to you in advance or permitted by these terms. Payment dates and methods will be stated in your booking confirmation or invoice. Where payment is collected by direct debit, card payment, or another recurring method, you must ensure sufficient funds or available credit are in place.
If payment is not received by the due date, we may apply late payment charges, interest, or other reasonable administrative costs permitted by law. We may also restrict access to the unit until all outstanding sums are paid. If arrears continue, we may exercise our contractual and legal rights in relation to goods stored in the unit, including the right to sell or dispose of them in accordance with applicable law and the notice provisions in these terms.
All prices are stated in pounds sterling unless otherwise agreed. We may change charges by giving you reasonable notice, especially where costs, market conditions, or regulatory obligations change. Any change will not affect amounts already due for an existing billing period unless expressly stated. You remain responsible for all charges incurred up to the end of the notice period and for any additional costs caused by your breach of contract.
3. Use of the Storage Unit
You must only use your unit for lawful storage of goods. The unit may not be used as a workspace, sleeping area, retail outlet, meeting place, or for any activity that is unsafe, noisy, offensive, or otherwise inconsistent with a storage-only purpose. You must keep your unit locked if required and ensure that the lock, key, access code, or any other security device is not shared with unauthorised persons.
You are responsible for ensuring that the goods stored are your own or that you have authority to store them. You must not store anything that is stolen, counterfeit, illegally obtained, hazardous, flammable, explosive, corrosive, toxic, or capable of causing damage to property or injury to people. If we reasonably suspect prohibited items are stored, we may refuse access, inspect the unit where permitted, or involve relevant authorities.
You must keep the unit clean and in good order and prevent pests, odours, leaks, and contamination. Any damage caused by your goods, packaging, negligence, or misuse may be charged to you. You should store goods so that they are suitable for the environment provided, and you should take appropriate precautions for fragile items, valuable items, documents, and items affected by humidity, temperature, or long-term storage.
4. Access, Security, and Site Rules
Access arrangements may vary depending on the service selected. Any access hours, security requirements, or identification checks must be followed. We may temporarily suspend access for safety reasons, maintenance, emergencies, legal compliance, or operational needs. Where possible, we will take reasonable steps to minimise disruption, but we will not be liable for inconvenience caused by such suspension where it is reasonable and lawful to do so.
You must comply with all site rules, including traffic controls, parking restrictions, speed limits, smoking rules, and any instructions given by our staff or representatives. You must not permit children, pets, contractors, or visitors to enter the premises unless authorised. You are responsible for the conduct of anyone you allow onto the premises. Any breach of site rules may result in refusal of access, termination of the agreement, or other appropriate action.
We may operate CCTV, alarm systems, access control, and other security measures for the protection of people and property. These systems are provided as part of our overall security arrangements but do not create an obligation to guarantee the safety of your goods. You remain responsible for insuring your stored items to the extent you consider appropriate. We recommend that you arrange your own insurance cover for the full replacement value of your goods.
5. Cancellations, Termination, and Removal of Goods
You may cancel a reservation before the storage agreement begins, subject to any non-refundable fees disclosed at the time of booking. If you have already taken possession of the unit or if the storage contract has started, cancellation rights may be limited by the agreement period and any notice requirements. To end the agreement, you must give the required notice in writing or by the method specified in your booking documents.
If you vacate the unit without giving proper notice, charges may continue until the notice period has expired and the unit has been surrendered in a satisfactory condition. You must remove all goods, debris, and rubbish before the end of the agreement. Any items left behind after termination may be treated as abandoned goods, and we may store, sell, or dispose of them in line with our rights and the law after giving any required notice.
We may terminate the agreement immediately where you seriously breach these terms, fail to pay sums due, store prohibited goods, cause danger, or provide false or misleading information. In less serious cases, we may give you notice and an opportunity to remedy the breach where this is reasonable. On termination, you must promptly remove your goods and return any access devices, keys, or other property belonging to us if required.
6. Liability and Risk
Your goods are stored at your sole risk except where loss or damage is caused by our negligence or other liability that cannot lawfully be excluded. We do not accept responsibility for ordinary wear and tear, deterioration, mould, mildew, rust, corrosion, shrinkage, infestation, or damage arising from the nature of the items stored. We also do not accept responsibility for loss caused by inadequate packing, labelling, or protection by you.
We are not liable for loss resulting from events outside our reasonable control, including fire, flood, storm, theft, vandalism, power failure, transport disruption, industrial action, or acts of third parties, except to the extent that such loss is directly caused by our negligence and cannot be excluded under law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Where we are found liable, our liability will be limited to the lower of the market value of the affected goods or the amount recoverable under any insurance or compensation arrangement we may lawfully provide. You must notify us of any claim as soon as reasonably practicable and provide evidence of ownership, value, and loss. Failure to mitigate loss, report damage promptly, or follow our claims process may reduce any recoverable amount.
7. Waste Regulations and Prohibited Disposal
You must not use the storage premises for the disposal of waste, fly-tipping, or abandonment of unwanted items. Any rubbish, packaging, pallets, broken furniture, or discarded goods left in or around the unit must be removed by you at the end of the agreement unless we agree otherwise in writing. You are responsible for ensuring that waste is handled lawfully and taken to an authorised facility or arranged through an appropriate licensed contractor.
Waste regulations in the UK may require different treatment for electrical items, batteries, paint, oils, chemicals, gas cylinders, tyres, clinical waste, and other controlled materials. You must comply with all applicable environmental and waste disposal laws and must not leave hazardous or regulated waste on site. If we incur costs because you have left waste or contaminated materials, you will be responsible for all reasonable removal, treatment, cleaning, disposal, and administrative charges.
We may inspect abandoned items and, where allowed by law, classify them as waste or abandoned property for the purposes of removal. If items are unsafe, contaminated, or likely to cause pollution, we may arrange immediate handling or disposal without delay where necessary to protect people, property, or the environment. Any costs arising from your breach of waste obligations may be recovered from you as a debt.
8. Customer Responsibilities and Indemnity
You must ensure that your goods are fit for storage, properly insured where needed, and packed to withstand the storage environment. You are responsible for obtaining all permissions, licences, or approvals needed to store particular items. If your goods belong to another person, you warrant that you have the authority to enter into this agreement and to accept these terms on their behalf.
You agree to indemnify us against losses, claims, costs, damages, and expenses arising from your breach of these terms, your negligent act or omission, or the storage of prohibited or unlawful goods. This includes claims made by third parties where your stored items cause damage, injury, contamination, or legal liability. The indemnity applies to the fullest extent permitted by law and does not limit any rights we may have under statute or contract.
Where appropriate, you must cooperate with us in relation to safety checks, incident investigations, recovery of charges, and lawful access to your unit. You must not obstruct our lawful rights of entry, inspection, maintenance, or emergency action where such actions are required for safety, compliance, or the protection of property. Failure to cooperate may be treated as a material breach of contract.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, you may also have rights under the laws that apply in your jurisdiction, where relevant and mandatory. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in enforcing a right under these terms does not waive that right. These terms constitute the entire agreement between you and us relating to the storage service and replace any prior discussions or understandings, unless expressly stated otherwise in writing.
For clarity, the headings in this document are for convenience only and do not affect interpretation. Where a word or phrase is defined in one part of these terms, it has the same meaning throughout unless the context requires otherwise. By proceeding with a booking or using a unit at Coneyhall Storage, you confirm that you have read, understood, and agreed to comply with these service conditions.