Storage Coney Hall Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Coney Hall provides removal and storage services to private and business customers. By placing a booking, paying any deposit or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company requesting removal or storage services from Storage Coney Hall.
We, us, our means Storage Coney Hall, the provider of removal and storage services.
Services means all services supplied by us to you, including but not limited to removal, loading, transport, unloading, packing, unpacking, handling, storage and associated activities.
Goods means all items and effects in respect of which we are asked to provide the Services.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide removal and storage services for domestic and commercial customers. The precise scope of the work, including collection address, delivery address, access details, dates, times, volumes, and any special requirements, will be agreed with you during the booking process. Only services expressly agreed in writing or set out in the booking confirmation form part of the Contract.
Unless expressly agreed otherwise, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fixtures, or work involving any specialist trade skills. Any assistance we may voluntarily provide beyond the agreed scope is without prejudice to these Terms and Conditions and is at our discretion.
3. Booking Process
3.1 Enquiries
Initial enquiries may be made by telephone, online contact form or other published method of contact. Any quotation or estimate we provide at this stage is based on the information you give and is subject to survey and verification.
3.2 Surveys and quotations
Where appropriate, we may carry out a survey in person or by remote means to assess access, volume, parking, and any special handling requirements. Following this, we will issue a quotation describing the Services to be provided and the applicable charges. Quotations are usually valid for a limited period, which will be stated on the quotation. After this period, we may revise the quotation.
3.3 Acceptance of booking
A booking is only confirmed when you accept our quotation and we confirm acceptance of your booking. Acceptance may be made in writing or in another form clearly agreed between you and us. We reserve the right to decline any booking at our discretion.
3.4 Changes to booking
If you wish to change the date, time, location, scope, or any other material aspect of the booking, you must inform us as soon as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in additional charges, which we will notify you about before proceeding.
4. Payments and Charges
4.1 Pricing
Charges for our Services will be set out in our quotation or subsequent written agreement. Prices may be based on factors such as volume, weight, travel distance, access, time, labour required, and storage duration. Any parking fees, congestion charges, tolls or similar charges related to performing the Services may be added to the final invoice if not explicitly included in the quotation.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be specified in our quotation or booking confirmation. Your booking is not fully secured until we have received any required deposit in cleared funds.
4.3 Payment terms
Unless otherwise agreed, removal charges are payable in full prior to or on the day of removal, and storage charges are payable in advance for the agreed storage period. We may refuse to commence work or release stored goods if payment has not been received in accordance with the agreed terms.
4.4 Late payment
If you do not pay any sum when due, we reserve the right to charge interest and reasonable administration costs in line with applicable law and to suspend or withhold Services until payment is made. For ongoing storage, we may exercise a lien over your goods until all outstanding sums are paid.
5. Cancellations and Postponements
5.1 Your right to cancel
You may cancel or postpone your booking by notifying us in writing or by another clearly agreed method of communication. The applicable cancellation charges will depend on when you give notice relative to the agreed service date.
a. If you cancel more than a reasonable number of working days before the service date, we may retain part or all of the deposit to cover administrative and scheduling costs.
b. If you cancel at short notice, we may charge a higher cancellation fee up to the full quoted amount, particularly where we have reserved staff, vehicles, or storage space specifically for your booking and cannot reallocate them.
Any specific timescales and charges for cancellation or postponement will be set out in your quotation or booking confirmation.
5.2 Our right to cancel or amend
We may cancel or amend a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, industrial action, vehicle breakdowns, safety concerns, or staff illness. In such cases, we will notify you as soon as reasonably possible and will seek to rearrange the Services. Our liability will be limited to refunding any prepayments for Services not yet provided or rescheduling the work, and we will not be responsible for any consequential or indirect losses arising from such cancellation or delay.
6. Customer Responsibilities
6.1 Access and parking
You are responsible for ensuring suitable access to the collection and delivery addresses and for arranging any necessary parking permissions or permits in advance, unless expressly agreed otherwise. Any delays, additional work or penalties incurred due to inadequate access or parking restrictions may result in extra charges.
6.2 Preparation of goods
You must ensure that goods are properly packed, labelled and ready for removal, unless you have requested and we have agreed to provide packing services. Fragile items must be clearly identified. You should remove and safely store important documents, jewellery, money and other valuables, as these are excluded from our liability, as set out below.
6.3 Accuracy of information
You confirm that all information you provide in connection with the Services is complete and accurate. This includes details of the volume and nature of the goods, any items requiring special handling, and any restrictions affecting access or parking. If we discover that the information supplied is incomplete or incorrect, we may revise the quotation, adjust the Services, or, if necessary, suspend or terminate the Contract.
7. Goods Not Accepted for Removal or Storage
We do not accept for removal or storage any goods that are hazardous, illegal, explosive, flammable, corrosive, perishable or otherwise unsafe. This includes but is not limited to gas cylinders, flammable liquids, paints, solvents, firearms, ammunition, drugs, live animals, plants, food or waste materials. If such items are found among your goods, we may remove, dispose of or otherwise deal with them at your expense and without liability to you.
8. Liability and Limitations
8.1 Standard liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to goods, or for any other loss arising from our Services, is limited as follows unless agreed otherwise in writing.
a. We will not be liable for any loss or damage that is not directly caused by our negligence or breach of Contract.
b. We will not be liable for indirect, consequential, or purely economic losses such as loss of profit, loss of opportunity, or loss of enjoyment.
c. Our total liability for any claim or series of connected claims will not exceed a reasonable limit in proportion to the price paid for the Services or any separate written limit we agree with you.
8.2 Excluded items
We are not liable for loss of or damage to jewellery, watches, precious stones, precious metals, money, securities, collections, or any items of special value unless we have expressly agreed in writing to accept such items and you have declared their value in advance.
8.3 Inherent risks
We are not responsible for damage arising from inherent defects or characteristics of the goods, such as fragile materials, insecure or weakened structures, or the natural deterioration of items over time.
8.4 Customer packing
Where you have packed the goods yourself, we are not liable for damage arising from inadequate or improper packing, unless there is clear evidence that our handling was negligent and directly caused the damage.
8.5 Storage conditions
While we take reasonable steps to maintain suitable storage conditions, you acknowledge that variations in temperature, humidity and other environmental factors may occur. We are not liable for damage caused solely by such variations where they are within reasonable bounds for commercial storage.
8.6 Claims
Any loss or damage that you believe has arisen from our Services must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services or discovery of the issue. You must provide supporting evidence of the loss or damage. We reserve the right to inspect any alleged damage before any remedial action or settlement is agreed.
9. Waste and Environmental Regulations
9.1 Prohibited waste
We are not a waste carrier for general refuse or hazardous waste. You must not present general household waste, construction debris, chemicals, or any controlled waste for removal or storage as part of the Services.
9.2 Disposal of unwanted items
If you request that we dispose of unwanted items, this must be agreed in advance. Such disposal will be undertaken in compliance with applicable waste and environmental regulations. Additional charges will apply for any disposal, recycling or tipping fees, and for the time required to transport items to appropriate facilities.
9.3 Abandoned goods
If goods are left in our care or premises without clear instructions and without payment of any sums due, we may treat them as abandoned after providing reasonable notice to you where practicable. We may then sell, recycle or dispose of such goods in accordance with applicable law. Any reasonable costs of storage, sale or disposal will be deducted from any proceeds of sale, and any remaining balance will be held for you.
10. Storage Terms
10.1 Storage period
The minimum storage period and the method of calculating storage charges will be agreed at the time of booking. Storage is provided on a periodic basis and will automatically continue until cancelled by you in accordance with our notice requirements or terminated by us under these Terms and Conditions.
10.2 Access to stored goods
Access to stored goods must be arranged in advance. We may restrict access to reasonable times and may charge for staff time associated with supervising access, handling containers, or retrieving goods.
10.3 Non-payment
If you fail to pay storage charges when due, we may exercise a lien over the stored goods and may eventually sell or dispose of them after giving reasonable notice, to recover outstanding charges and reasonable costs associated with the sale or disposal.
11. Insurance
We recommend that you maintain adequate insurance cover for your goods during removal and storage, either through your own policy or through any insurance arrangement we may offer, where available. The existence of insurance does not extend or increase our liability beyond the limitations set out in these Terms and Conditions.
12. Data Protection and Privacy
We will process personal information about you in accordance with applicable data protection laws. This may include your name, contact details, addresses, and service history, which we use for administering your booking, delivering the Services, managing payments, and meeting legal obligations. We will take reasonable steps to keep your data secure and will retain it only for as long as necessary for these purposes or as required by law.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should contact us promptly with full details so that we can investigate and respond. We aim to resolve complaints informally where possible. If a dispute cannot be resolved informally, either party may consider using mediation or another form of alternative dispute resolution before pursuing any legal action.
14. Events Beyond Our Control
We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, terrorism, war, civil unrest, epidemics, strikes, lockouts, or restrictions imposed by authorities. In such cases, we will take reasonable steps to minimise disruption and will resume performance as soon as reasonably practicable.
15. Variation and Severability
We may update these Terms and Conditions from time to time. Any variation to the Terms and Conditions for a specific Contract must be agreed in writing. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking, you confirm that you have read, understood and agreed to these Terms and Conditions for the Services provided by Storage Coney Hall.
